Privacy policy

Untangled Pte Ltd Privacy Policy:
When dealing with the company, either as a client, supplier or a reader, you could be asked at various times to provide information including but not limited to, details such as your name, company name, position, e-mail address, mailing address or other similar information about you. This information that we keep could have been provided by you when; you visit our stand at a trade exhibition; when our company representative meets with you and you provide a business card; when you complete an electronic form on a website; or when you browse pages on our websites. Your reason for connecting with our company may have been:

  • Business sales
  • Readership
  • Supplies
  • Magazine subscription
  • E-newsletter subscription
  • Competition entry
  • Educational trip application
  • Site inspection requests
  • Similar applications to the above

Our website may employ a standard technology called a “cookie” to collect information related to how the site is being used including data such as pages visited and inferred preferences. As well as aggregate site data, “cookies” are pieces of electronic data that your browser and your operating system store on your hard drive for your record keeping purposes. “Cookies” can store a user’s id and password, personalise home page and identify which part of the site has been visited.

In most cases we use your business details to add to our distribution database which will enable you to receive publications. If you have chosen to subscribe to our e-newsletters this will be sent to your designated e-mail address each time an issue has been published as well as other e-mails keeping you up to date about other products and services or upcoming events.

Untangled may use your information to process any transactions you undertake with us and for internal administration and analysis. Your information maybe disclosed to third parties to complete your transaction to enable us to provide the services you have requested.

As part of its business Untangled may rent or trade your mailing address to a third party for the distribution of its promotional information without your express written consent. The selection of third parties is scrutinised by senior management. Untangled will only deal with entities that are professional, ethical and have similar business scruples to Untangled. You can be removed from our distribution database at anytime by sending an email to hello@untangledgroup.com. In providing your details the company accepts that you are consenting to inclusion on our distribution database.

There may be links on our website to other entities for which we have no control. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this privacy policy. Untangled takes no responsibility for any privacy policies or practices of any web site accessible from our site.

Untangled operates secure data networks protected by industry standard firewalls and password protection systems, to guard against the loss, misuse or alteration of information under the company’s control. Our security and privacy policies are periodically reviewed and enhanced as is required and only authorised individuals have access to the information provided by our customers. Any particular sensitive information such as credit card number is encrypted (encoded so that it can not be read by anyone other than the secured server) prior to transmission, provided that the user accesses our site with a browser that supports at least a 128-bit encryption. ​

Untangled may store and disclose any information allowed or required by applicable law or when deemed advisable by us. This means that we may make disclosures that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of us, users of the site and the public.

If you have any queries or require further information or you wish to make a complaint regarding how Untangled has handled any of your personal information, please direct your queries to the CEO via el@untangledgroup.com.

Copyright Policy:
Complaints regarding content posted on this website
Untangled respects the intellectual property rights of others and desires to offer a platform that is free of violation of these rights. Our User Terms and Conditions require that information posted by Subscribers and Users be accurate, lawful and not in violation of the rights of third parties. To promote these objectives, Untangled provides a process for submission of complaints concerning content posted by our Subscribers and Users.

Please note that in the event Untangled receives a complaint, Untangled reserves the right to forward the complaint and the complainant’s contact information to the Subscriber and User who allegedly posted the content under complaint. Untangled also reserves the right to disable, suspend and/or terminate the accounts of Subscribers and Users, at any time pending investigations into the actions complained of, and/or where the complaint is found to be valid.

Please note that any complaint submitted must be made in good faith and is true to the best of Users’ knowledge. A false complaint may give rise to personal liability for defamation and groundless threat of infringement, among other things. Users may therefore want to seek the advice of legal counsel before submitting a complaint.

To assist Untangled in investigating complaints, please ensure that any such complaints contain the following information :-

  1. A description of the work that has allegedly been infringed including its date of creation;
  2. A description specifying the location on our website of the allegedly infringing material;
  3. Your email address and your mailing address and/or telephone number;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner;
  5. A statement by you that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf.

Please submit your complaint to hello@untangledgroup.com
Or contact us by mail at:
Untangled Pte Ltd
ATTN: Copyright Officer/CEO
15 Queen Street, #03-03, Tan Chong Tower Singapore 188537